Fix Citrio update problems & failed updates

If you're having problems updating Citrio on your computer, you might see:

  • Update failed: Updates are disabled by administrator
  • Update failed (Error: 3 or 11) An error occurred while checking for updates: Update server not available
  • Update failed (Error: 4 or 10) An error occurred while checking for updates: Update check failed to start
  • Update failed (Error: 7 or 12) An error occurred while checking for updates: Download failed
  • This computer will no longer receive Citrio updates because Windows XP and Windows Vista are no longer supported
  • Citrio may not be able to keep itself updated.
  • Other errors that mention that "Update failed"

Try the possible fixes below.

Download Citrio again

It's possible that some files are missing on your computer. To fix, follow these steps:

  1. Uninstall Citrio.
  2. Make sure your computer meets the system requirements.
  3. Download Citrio again and try reinstalling. If you keep seeing an error:

If your computer doesn't let you complete these steps, contact the person who has administrator rights to your computer to complete the Citrio update.

Review antivirus, firewall, or parental control settings

Check the settings for your antivirus, firewall, or parental control software.

  • Make sure software updates aren't blocked from going online.
  • Make sure tools.google.com and dl.google.com aren't blocked.

Reboot your computer

The update might not have completed on your computer. Try rebooting your computer and updating Citrio again.

Check for malware

Unwanted software might stop Citrio from updating correctly.

Mac computer

Remove bad software and other programs on your computer that you don't remember installing.

  1. On your Mac computer, open Finder.
  2. On the left, click Applications.
  3. Look for any programs you don't recognize, then do one of the following:
    • Double-click Uninstall or Uninstaller, and follow the on-screen instructions.
    • If you don't see these options, drag the icon from the Applications folder into the Trash.
  4. Empty your trash when you're done.

Make sure you meet the system requirements

Citrio doesn’t work with the following older platforms:

  • Windows XP
  • Windows Vista
  • Windows 7, 8, and 8.1
  • macOS 10.12–10.15
  • macOS 11

Use a recent operating system to make sure you continue to get the latest Citrio versions and features. Click below to learn more about what your computer needs to use Citrio.

Windows

To use Citrio on Windows, you'll need:

  • Windows 10 and up
  • An Intel Pentium 4 processor or up that's SSE3 capable

Fix Windows "No longer supported" error

If your computer meets the Windows system requirements above, but Citrio isn't starting or you find an error message about an unsupported version of Windows, you might have Citrio set to run in Windows' Compatibility Mode. Compatibility Mode isn't supported in Citrio.

Turn off Compatibility Mode:

  1. On your computer, right-click the Citrio icon.
  2. Click Properties and then Compatibility.
  3. Uncheck "Run this program in compatibility mode for."
Mac

To use Citrio on Mac, you'll need:

  • macOS 12 Monterey and up
Linux

To use Citrio on Linux, you'll need:

  • 64-bit Ubuntu 18.04+, Debian 10+, openSUSE 15.5+, or Fedora Linux 39+.
  • An Intel Pentium 4 processor or up that's SSE3 capable.

Still not working? Get more help on the Citrio Help Forum. Or, learn how to fix problems installing Citrio.

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